GM Shop Foreman – Automotive - Fowler Volkswagen
Are you a people pleaser? A problem solver? Ready to take your career to a new level? Then you may be a perfect fit for our growing dealership family. We need a shop foreman who knows how to keep employees — and customers — happy. As our new shop foreman, you will aid in directing activities related to the service and repair of client vehicles, coordinate the acquisition of automotive equipment, and keep our operations and maintenance facilities in top working order.
Implements and maintains an effective dispatch system.
Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
Prioritizes and controls all comebacks to ensure proper and prompt attention.
Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer.
Ensures that technicians follow warranty material disposition procedures.
Maintains timely and professional contact with service customers.
Maintains an organized and up-to-date repair log.
Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.
Schedules maintenance for service department vehicles and equipment.
Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the service manager as needed.
Coordinates parts requirements with the parts department-contacting special order parts customers immediately upon receipt of parts orders to schedule appointment.
Advises parts manager and service manager of repetitive shortage so that corrective action can be taken.
Maintains high customer satisfaction ratings.
Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
Diagnoses cause of any malfunction and performs repair.
Communicates with parts department to obtain needed parts.
Saves and tags parts of the job if under warranty or if requested by the customer.
Examines assigned vehicle to determine if further safety or service work is required or recommended.
Communicates with service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.
Documents all work performed and recommended on the repair order.
Supervises work of any apprentice technicians as assigned.
Reports machinery defects or malfunctions to supervisor.
Ensures that customers' cars are kept clean. Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle.
Operates all tools and equipment in a safe manner.
Reports any safety issues immediately to management.
Education and/or Experience
Associate's degree or equivalent from two-year college or technical school; or 2 to 4 years of related experience and/or training; or equivalent combination of education and experience.
Valid Driver's License and MVR acceptable to our Insurance Carrier
Compensation is based on experience and is highly competitive in the market.
Benefits include medical, vision and dental insurance, 401K retirement savings plan, PTO, holidays, and job specific education and training. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate employees on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.
About our Company
Fowler Automotive provides the best car dealership experiences in Norman, OK; Oklahoma City, OK; Denver, CO; and Tulsa, OK areas. We strive to make your career with our auto group a great experience.
We are always searching for bright, motivated, and energetic individuals to build our professional team. Our employees strive to provide the best service and care for our customers. If you feel that your skills would be a valuable asset to our company, then we want to get to know you!